Questions and answers
For people renting from us, looking for a home, or thinking of having their property managed.
Renting from us
How do I report a repair?
Use the repair form. It takes a few minutes and you get a reference number as soon as you send it. Quote that number whenever you ask about the job.
What counts as an emergency?
Anything that puts people or the building in danger: a burst pipe or flooding, a gas smell, sparks or a burning smell. If anyone is in danger, get out and call 112 first, then follow the emergency steps.
How do I give notice that I am moving out?
In writing. Email info@prodirectproperties.co.za with your name, the address and unit number, and the date you plan to move out. Your lease sets how much notice you need to give.
Who do I ask about rent, my deposit or my lease?
Email info@prodirectproperties.co.za, or call or WhatsApp +27 82 712 3617. Tell us which home you rent; if it is about a payment, add the date and amount.
Looking for a home
Where do I see what is available?
Every home we list is on Homes to let, with the rent, the parking and the date it is free. Homes come up as leases end; if none are listed, WhatsApp or email us and we will let you know.
How do I arrange a viewing?
Open the home on Homes to let and send a viewing request from there. We call or email to confirm a time.
What do I need to apply?
Ask us when you view the home. We explain what we need from you before you apply.
Owners
What do you do for an owner?
We let the home, track the rent, handle renewals and increases, and see repairs through. How we work has the detail.
What will I see in the owner portal?
Your rent roll, every unit and whether it is let, each increase date coming up, and anything we are still confirming, marked as such. It is the same book we work from.
What does it cost?
Ask us for a quote. It depends on the property and what you want us to do, and we put it in writing before anything starts. Start with a short brief.
Where do you work?
Across Johannesburg. Tell us where your property is in the brief and we will say whether we can take it on.
Not here? Contact us.