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Glen Arch: Maintenance SLAs Met, Costs Cut 30%
28 Units
5 months
Bryanston, Johannesburg
The Challenge
Reactive maintenance approach causing high costs and tenant complaints
Our Solution
Implemented preventive maintenance program, vetted contractor network, and 24/7 emergency response
Results Achieved
Maintenance costs reduced by 30% (R180k annual savings)
Emergency callouts decreased by 60%
Tenant satisfaction scores increased from 6.2 to 8.9/10
100% SLA compliance for urgent repairs (under 24 hours)
"
Their preventive maintenance strategy has saved us significant money while actually improving service quality. It's been a win-win.
David R.
Building Owner
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